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Delete your account
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You can ask us to delete your Sparks Family Finance account and the documents stored with it at any time, whether you applied for financing or not. You do not need a reason and it costs nothing.
By email
Email klark@sparksfamilyfinance.com from the address on your account with the words “delete my account”. We will confirm by reply before anything is removed, so that a request from somewhere else cannot delete your file. A phone call to (208) 361-2291 works too.
We will not ask you for a Social Security number, a date of birth, or anything else you have not already given us. If someone asking to process a deletion requests those things, it is not us.
How long it takes
Within 30 days of us confirming the request, and usually within a few business days.
What gets deleted
Your sign-in, your contact details, your funding request and the answers on it, every document you uploaded — bank statements, tax returns, identification, quotes and anything else — the offers recorded against your file, and the messages between us.
What we cannot delete, and why
Copies a lender already has. Sparks Family Finance is a brokerage. If your file was sent to a lender, that company holds its own copy under its own retention rules and its own privacy policy. We cannot delete it for you, and we will tell you which lenders received your file so you can ask them directly.
Records behind a loan that funded. Where financing actually closed, we keep the records of that transaction for as long as the law requires us to. A broker that erased the paper trail of a funded deal on request would have no answer for a regulator afterwards, and that protects you as much as it protects us.
A record that you asked not to be contacted. If you have opted out of emails or texts, we keep the minimum needed to honour that — otherwise deleting your account would be the thing that started the messages again.
Deleting the app is not the same thing
Removing the app from your phone removes the app. It does not delete your account or the documents on your file. Email or call us as above.
More detail on what we collect and who sees it is in our Privacy Policy. Questions about any of this can go to klark@sparksfamilyfinance.com or (208) 361-2291.