Accessibility

Sparks Family Finance wants every business owner to be able to read this website, apply for financing, and use the client portal, whatever assistive technology they use. We build to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA and we treat the Americans with Disabilities Act as applying to this website the way it applies to any place a business serves the public.

What is in place

Every page has a “skip to content” link, a single main heading, and a heading structure that reads in order. Everything that can be done with a mouse can be done with a keyboard, and the keyboard focus is always visible. Text and controls meet the WCAG contrast minimums, and no information is conveyed by colour alone. Every image that carries meaning has a text alternative, and images that are decoration are marked so screen readers skip them. Form fields are labelled and errors are announced to screen readers. Expandable sections use native browser controls rather than custom scripts. Animation is switched off for anyone whose device asks for reduced motion. Pages work at 200% zoom and on a phone without sideways scrolling. The site uses your device’s own system font, so your text-size settings are respected.

What falls short

Documents that lenders produce — term sheets, program guides, and the forms they require — are PDFs we do not author, and some of them are not accessible. If you receive one from us that you cannot read with your assistive technology, tell us and we will read it to you, summarise it in plain text, or obtain an accessible version from the lender. Documents you photograph and upload through the portal are stored as images inside a PDF, which is the format lenders require; we can send you a text summary of anything in your file on request.

We test with a keyboard and with automated accessibility tools, but we are a small team and we will miss things. If you find one, we want to know.

If you need help or something does not work

Call (208) 410-0393 or email info@sparksfamilyfinance.com. Tell us the page or document, what you were trying to do, and what assistive technology you use. We aim to respond within one business day, and every step of the financing process — application, documents, offers, signing — can be completed with us by phone or email instead of through the website if that is easier for you.

Feedback

If you believe this website does not meet the standard above, or you have suggestions for making it more usable, please contact us at the address above. We take accessibility feedback as seriously as a defect in the application form, because it is one.